Shipping policy

MySty Shipping Policy 

Effective Date: 05/20/2023

At MySty, we strive to provide efficient and reliable shipping services for our customers. This Shipping Policy outlines the details and guidelines regarding the shipment of your orders. Please read this policy carefully to understand our shipping process and expectations.

  1. Order Processing Time: Once your order is completed and payment is confirmed, our team will process your order within 1-2 business days. Please note that business days exclude weekends and public holidays.

  2. Shipment Methods and Delivery Time: We offer various shipping methods to cater to your needs. The delivery timeframes provided below are estimates and may vary based on your location and shipping carrier:

    a) Standard Shipping: Our standard shipping method typically takes 3-7 business days for domestic orders and 7-14 business days for international orders.

    b) Expedited Shipping: If you need your order to be delivered faster, we offer expedited shipping options. Expedited shipping generally takes 2-4 business days for domestic orders and 4-7 business days for international orders.

  3. Shipment Tracking: Once your order is shipped, we will provide you with a shipment confirmation email containing the tracking information. You can use this information to track the progress of your shipment through our designated shipping carrier's website.

  4. Shipping Charges: Shipping charges are determined based on various factors, including the shipping destination, weight of the package, and shipping method selected. The shipping cost will be calculated and displayed at the checkout page before you confirm your order. Please note that additional customs duties, taxes, or fees may apply for international orders, which are the responsibility of the recipient.

  5. Order Modifications and Address Changes: To ensure prompt delivery, please review your shipping address carefully before placing your order. Once your order has been processed and shipped, we are unable to make changes to the shipping address. In case of any discrepancies or changes required, please reach out to our customer support team as soon as possible. Please note that additional charges may apply for address changes made after the order has been shipped.

  6. Delayed or Lost Shipments: While we make every effort to ensure timely delivery of your order, please understand that unforeseen circumstances or shipping carrier issues may cause delays beyond our control. If your shipment is significantly delayed or if you believe it may be lost, please contact our customer support team, and we will assist you in resolving the issue.

  7. International Shipping: We offer international shipping to select countries. However, please be aware that international shipments may be subject to customs inspections, which can cause additional delays. Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient.

  8. Shipping Restrictions: Certain products may have shipping restrictions due to their nature or local regulations. If any restrictions apply to your order, we will notify you during the checkout process.

  9. Contact Information: If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at [email protected] We are here to help.

Please note that this shipping policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates or revisions.

Thank you for choosing MySty. We appreciate your understanding and cooperation.